Docs
Forms & email
Your contact form collects visitor information and can send them to a thank-you page or keep them on the same page. You can turn on spam protection and customize every word on it.
Editing your contact form
- Open your website and click Edit this page in the black bar at the top. Or, in your WordPress admin sidebar, click Website Editor.
- Click the Global Values tab.
- Look for the Forms & Email section.
What you can change:
- What happens after someone submits — show a quick "thanks" message on the same page, send them to your Thank You page, or redirect them to a website address you choose
- Spam protection — turn on Google reCAPTCHA to help block spam. Paste in your site key and secret key from Google (get these free at google.com/recaptcha). Once you save a secret key, it's hidden forever after — you'll only see dots, and leaving it blank keeps the saved one.
- Contact form mode — Form (regular contact form), Survey (same as Form), or Embed (shows code from another tool instead)
- Every word on the form — the card title (blank keeps "Tell us what you need"), button text (blank keeps "Get a callback"), message box label (blank keeps "What do you need done?"), the "your info is secure" note, and every error message
Change what you want, then click Save.
Test it: fill out your form on the live site. Check that the button text matches what you typed, that the thank-you message (or redirect) works, and that spam protection is working if you turned it on.
How submissions and email work
Every page on your website has a contact form — in the hero card, in the "Get started" card, plus a full Contact page. When someone clicks Send Request, their message appears on the page with a "Message sent!" note right there.
Behind the scenes, two things happen. First, the message is saved inside your WordPress admin under "Leads," so you never lose it. Then an email is sent to whoever you picked to receive it. Saved first, emailed second — if the email system hiccups, the lead is already safe.
Choose who gets the emails
- Open your website and click Edit this page. This opens the Website Editor.
- Find the Global Values section. Look for the box that says Lead notification email.
- Type in the email address that should get the messages. You can list more than one — separate them with commas.
- Click Save.
Test it: go to your live website, fill in the contact form with your own name and email, and click Send Request. Check your inbox (and your spam folder, just in case).
If that box is empty: the email goes to the business email on your site's contact details, or, if that's empty too, the email address of the person who created the account.
Send submissions to another app (webhook)
If you want every form submission to automatically go somewhere else — like Zapier, a CRM, Google Sheets, or a custom tool — you can add a webhook. A webhook is a web address that listens for messages; instead of an email, we send the message there as data.
- Open your website and click Edit this page. This opens the Website Editor.
- Find the Global Values section. Look for the box that says Webhook URL.
- Paste the full web address where you want the messages to go. It must start with
https://. - Click Save.
The webhook receives the message as data with these fields:
| Field | What it is |
|---|---|
name | the full name |
first_name / last_name | name split into two parts |
email | their email address |
phone | their phone number |
description | what they wrote in the message |
page_url | which page they were on |
site | your website's address |
submitted_at | the date and time they sent it |
reference | a unique ID for this message |
Test it: fill in the contact form on your live website and check the app or tool you sent the webhook to.
If an email does not arrive
- Check your spam folder first.
- Open the Website Editor and check the "Lead notification email" box isn't blank.
- If you host your own site with a mail plugin, double-check the plugin's mail server address, port, username, and password.
- For a webhook, make sure the address starts with
https://and is spelled right, and that the receiving tool really accepts webhook submissions.
Still stuck? Reply to any email from us and let us know. We'll look at it.
Good to know
- The "Message sent!" note is real. When someone sees it, their message was definitely saved — the email follows right after.
- Leads are always saved in WordPress first, under Leads. Even if an email goes wrong, nothing gets lost.
- You can change the email address anytime. New messages go to the new address; old messages don't move.
- Multiple email addresses work — list them separated by commas.
- Webhooks don't stop the email. Set up both, and messages go to both places.
- The visitor's own email is the "Reply" address on the email we send you. If they typo it, replies will bounce.
Still stuck? Reply to any email from us.